Frequently Asked Questions (FAQs)

General

Can I view my error logs?
How do I cancel my account?
Can I change my username?
Is there a bandwidth restriction for my site?
Do you do domain hosting?
Can I change my account features?
I'm having a problem with a CGI / Java program, can you help me?
I need a certain module / program or feature enabled on the server, what do I do?
Do you provide sample counters, guestbooks etc?
Help! I've lost my password, what do I do?
The text on my pages is not displaying correctly, what's going on?
Is there a charge when transferring my domain to or from your server?
I have two domains hosted with you, can I have them going to two different websites?
Do you support favicons?
How do I make payments other than my monthly charge?
How can I delete my free hosting account?
I am having problems using your payment links, how do I pay you?
Why is my free account "temporarily deactivated"?
Which payment methods are supported?
Does your Java hosting support Apache Struts?
How many free accounts am I allowed?
How do display a custom 404 error page?
When do my web stats update?
Do you offer a referral scheme?
Why aren't new visitors being logged after I have deleted all my logs?
Can I use a different version of a module/library for my web application?

Database

Email

How do I setup more email accounts for one of my domains?
I get an error when I try to send mail using your server, whats up?
Are my email accounts included within my quota limit?
Do you offer spam filtering?
I am having trouble setting up my email accounts, what do I do?
My ISP will not let me use your mail server, what can I do?
Can I use my email accounts on my IPhone?

Uploading

How do I upload to my website?
I'm behind a firewall and can't use FTP, how do I upload my pages?
When trying to view my site I get a "Permission Denied" error in my browser.
What are all the different directories in my site for?
I can't seem to upload any files to my website
Can I use Actinic products with your service?
How do I stop my FTP uploads from stalling?

How do I upload to my website?
Just use a FTP client. The hostname is your webaddress eg. "www.jbloggs.devisland.net" and use your username and password to login.

Can I view my error logs?
Yes, Check out the "logs" directory on your FTP site.

How do I cancel my account?
Just don't pay the next month's payment and your account will expire in 10 days. No questions asked.

Can I change my username?
No, if you really need to do this the best way would be to close down one account and sign up for a new one.

Is there a bandwidth restriction for my site?
If you have a paid account there is no bandwidth restriction at this time. If you have a free account there is a 1 Gig per month transfer limit.

Do you do domain hosting?
Yes, if you have a feature (paid) account. Please refer to our domain help page for more information.

Can I change my account features?
Yes, but they will be applied next time your payment is due.

I'm having a problem with a CGI / Java program, can you help me?
Email us with the relevant details and we can have a quick look at the program to try and find out why it is not running on our server.

I need a certain module / program or feature enabled on the server, what do I do?
Email us with your requirements and we will see what we can do. Anything is considered within reason.

Do you provide sample counters, guestbooks etc?
No, we leave this up to the user. However we will assist with any script installation if required.

How do I setup more email accounts for one of my domains?
Just send us and email to the address at the bottom of the page. This email should contain your username, domain name, addresses required and passwords. If you don't want to send your passwords via email include a telephone number and we will contact you for them.

Help! I've lost my password, what do I do?
Email us with a contact number and we will ask you to prove your identity, then set a new one up there and then.

I'm behind a firewall and can't use FTP, how do I upload my pages?
Use our web based FTP program. Just login to the members section by clicking on the "Members" button near the top of the page, then click on the "WebFTP" link.

The text on my pages is not displaying correctly, what's going on?
Sounds like you need to use a different character set on your pages, below is a link to more information on charsets.

When trying to view my site I get a "Permission Denied" error in my browser.
When you upload your pages you need to make sure that you have an index page. This is the starting page of your site and will be displayed when a viewer types in your web address. This file should be called "index.html" or "index.htm" (all lowercase).

Is there a charge when transferring my domain to or from your server?
No, but if you move your domain to us you will still have to pay your domain name annual renewal charge as per usual.

I get an error when I try to send mail using your server, whats up?
For added security you have to check your mail before you can send mail using your account. For example in Microsoft's Outlook you just need to click the "Send & Receive" button before you send any mail through us.

Are my email accounts included within my quota limit?
Yes, all the email addresses assigned to your account are within your quota.

I have two domains hosted with you, can I have them going to two different websites?
No, we only provide one set of webspace per account. You would need to have two seperate accounts to do this, or use a fancy CGI/PHP script.

What are all these different directories in my site for?
Here is a summary to what each of the directories on your site are for:

Do you support favicons?
Yes, you need to make sure that you create a multi-format icon as different browsers use different sizes and /or depths of icons. You may also need to bookmark your site before the icon is displayed by your browser. The icon should be uploaded into your "htdocs" directory and called "favicon.ico" (lowercase). A good program for creating these files is IconCool-Editor from Newera Software Technology Inc (shareware).

How do I make payments other than my monthly charge?
Any payments can be made using PayPal's, NoChex's or Google Checkout's site directly. Just enter your PayPal or Nochex account details and send a payment for the required amount to the following email address:

How can I delete my free hosting account?
Simply stop using the account. We automatically disable accounts that have not been accessed via FTP in 2 months.

Do you offer spam filtering?
We filter and mark all mail that is suspected of being spam at our server. This makes it easier for you to filter it out with one rule in your mail client.

I am having problems using your payment links, how do I pay you?
If you can't use our payment links on the members section, then you can use the NoChex or PayPal sites directly. To do this just login using your PayPal or NoChex account details then send the reguired amount of money to our email address:

Why is my free account "temporarily deactivated"?
With our free accounts you do need to login to your account via FTP at least once every six weeks. You don't need to modify any files just log in, then out again. We have put this in place due to the large amount of wasted accounts from people signing up then never using them.
If this happens to you, your account can be put back online as before with all the same details and no loss of data, on request.
Please let us know if this is a problem.

Which payment methods are supported?
We support the following payment methods:

• Nochex
• PayPal
• Cheque
• MoneyBookers

Does your Java hosting support Apache Struts?
Yes, Apache Struts can be used with your web applications. No additional configuration is needed on your part to get a struts based application to work with our hosting service. More information about Struts can be found here: The Apache Struts web application framework

How many simultaneous MySQL connections Can I use in my applications?
You can use up to 20 simultaneous MySQL connections in your applications, this is value applies across your whole site. We set this to ensure that all users have an equal share of our database server's resources.

I can't seem to upload any files to my website
Make sure you are uploading your files to the correct directory of your site. Click on the following link for more details: What are all the different directories in my site for?

How many free accounts am I allowed?
We only allow one free account per user to prevent abuse of this service, but you may have multiple paid for accounts.

I am having trouble setting up my email accounts, what do I do?
We currently have setup intructions for Microsoft's Outlook Express on the Help section of our site. If you are using a different email client, please email us from a working address and we will provide you with setup instructions.

How do I upload my local MySQL database to my site?
To do this follow the steps below:

1. Firstly you will need to use MySQL's mysqldump utility to export your local database to a export text file.
2. Next login to the Members section of our site and click on the PHPMyAdmin link at the bottom of the page.
3. Once you are viewing the PHPMyAdmin page click on the icon in the top left of the page.
4. Now click on the "Import files" tab, and browse to your local file.
5. press "Go" and your SQL file will be uploaded.

How do display a custom 404 error page?
To display a custom 404 (file not found) error page just follow the steps below:

1. Create a directory named "error" in your "htdocs" directory.
2. Then in this new directory create a page named "404.html". For example, if your username is "jbloggs" then your 404 error page should be located at: "http://www.jbloggs.devisland.net/error/404.html".
3. Now create a file called ".htaccess" in your "htdocs" directory, containing the following line:

   ErrorDocument 404 "/error/404.html"

My ISP will not let me use your mail server, what can I do?
If you are using an ISP that forces you to use their own mail server, you may see messages similar to this below (AOL):

server response 421 4.3.2 (IPT::RL)rate limited. HTTP:://postmaster.aol.com/errors/554iptrl.html

When do my web stats update?
Your website statistics update on a weekly basis.

Do you offer a referral scheme?
Yes, For every new customer you refer your account will be credited with the first month's hosting charge of the new customer. For example if you refer a new customer to signup on a £3 per month package you will receive £3.

Why aren't new visitors being logged after I have deleted all my logs?
This problem is caused by the way in which UNIX appends to files. It is advisable not to delete the most recent access log file (the one with the newest timestamp), if you do then your logging will stop until our apache server is restarted.

Can I use Actinic products with your service?
Yes, you will need to have Perl/CGI enabled on your account. For example network setting please see our Actinic help page.

How do I stop my FTP uploads from stalling?
Depending on the configuration of your PC and network you may have to use "Passive FTP transfer mode". Please see your FTP client's documentation or contact us for details of how to enable this option. If you are already using "Passive FTP transfer mode" and having problems try disabling this setting.

Can I use my email accounts on my IPhone?
Yes, Our service has been tested on an IPhone.

Can I connect to my database from my local PC?
No, We do not allow remote connections via the internet to our database servers for security reasons. You may manage your database from the "MySQL Admin" or "Postgres Admin" links once you have logged into the Members section of our site.

Can I use a different version of a module/library for my web application?
Yes, you can just upload the module or library to your webspace and then make sure your application looks there first. There are various ways to do this depending on the language used please contact us for details.